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100 Days of Rejection

28 Nov

Good stories of exceptional customer service strike a chord with me; I love them, I love to hear them, they inspire me, they reinstate my believe in humanity. Yes, up to that level!

The reason why these stories move me so much is that I truly believe that this country lives with a dreadful status of customer services; we do not get it, we lack the A B C of its concept.

The following video suppose to be therapeutic; I mean … literally. It is coming from a man who fears rejection, he does not like to hear the word ‘NO,’ it troubles him and through him out of balance. You know what they say in such cases, face your fears; and that what he decided to do. There will be a journey of 100 days of rejection. Every day, there will be a strange request for him to ask, a strange to the level that the answer ‘NO’ is inevitable. Interestingly, he is sharing this journey with us through his blog, and with the videos.

My favorite story came so early, on the third day.

The strange request; go to Krispy Kreme and ask for 5 doughnuts made on the shape of the olympics rings. That’s crazy you have to admit.

He was mentally prepared to be rejected, few minutes till he is out of the door again. He just did not know that he was about to meet Jackie, the shift supervisor …

 

Saudi Female Nurses are breaking Societal Barriers – Arab News

27 Nov

How does it feel to be a Saudi female nurse; what the challenges? What are the dreams?

This was what I discussed in my latest article on Arab News …

Enjoy …

 
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Care to see a Shrink? – Arab News

20 Nov

Following the news of the last week, a religious clerk in Saudi Arabia tortured his daughter to death. And in the United States, the CIA director admitted having extramarital affairs that led to his resignation from public services. That got me thinking, what provokes successful people to commit crimes? And what is our views on psychology and how does it affect our lives? That’s what I am discussing in my latest Arab News article.

 
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Investing in our Young Generation – Arab News

13 Nov

In case you missed my latest Arab News article … What do you young generation need beside a good education to move us forward when they have the chance to be in a responsible position. That’s what I am discussing while shedding some light on Jeddah United Company; an organization that seems to have the answer to that question …

 
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No more Shisha in Jeddah – Arab News

29 Oct

In case you missed this article as well, which I forgot to upload on time. In here I am talking about the latest decision of MoI and Jeddah municipality to ban smoking shisha in Jeddah. Is it only about health related concerns or there is a cultural background that such decision should be taking care of.

 
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Taxi Services or Chaos on Wheels – Arab News

29 Oct

We have all been there and had to hire taxi services. My latest article discusses this service; its organization or actually, it is chaos!

 

The Trains of Holy Lands

27 Oct

via satelnews.com

To put it in the fewest words possible, something wrong happened to the trains of the holy lands in Makkah. No confirmed news yet about what actually happened and what was the cause of the problem. As usual, the truth is wavering between TV screens and official comments that are all revolving around the word ‘successful’ (check this one out, in Arabic) and those talking about a disastrous organization and control (check out these couple of tweets)

https://twitter.com/_Aara/status/261820579378769921

https://twitter.com/_Aara/status/261820724761735169

https://twitter.com/_Aara/status/261820735163600896

https://twitter.com/_Aara/status/261821076311531520

https://twitter.com/Asem/status/261848798131793920

https://twitter.com/Fology/status/261889336818155520

Hajj is, not doubt, a tremendous challenge in crowd management. Millions of people need to move, to be fed, to be secured within a few kilometers radius. While it is hard to discredit the country’s huge efforts in facilitating the event and making it as effortless as possible, such news ruin the whole scene and steal the spot light from whatever achievements might actually taken place. That’s how the media world works, shortcomings find its way to the light faster than achievements, especially when there is no transparency.  Operating train lines should not be a hassle no matter what. There are no excuses; the huge number and the limited area do not qualify as ones. The Shinjuku station in Tokyo, Japan, for example, was used by an average of 3.64 million passengers per day back in 2007. I wonder if we ever approached those countries to ask for advices, consultants, and help. There is no harm in doing so, you know!

The Prince of Makkah has formed an investigation committee which I hope would share its findings with the public. And I hope the results won’t be a bunch of blames flying around. In project management, these are called ‘lessons learned,’ and they better to be transformed into solutions to prevent such failures in the future.

 

Broken Promises

10 Oct

via freedigitalphotos.net

You can promise and not deliver once and they may forget, twice, and they may forgive, but on the third time, you absolutely lose all your credibility.

This is virtually true everywhere, in all situations, but it intensifies in workplaces. I mean, you could do such a thing as a parent, a spouse, but you would still have enough emotional credits in the banks of those around you to forget, forgive, and move on; that’s hardly the case in the business world.

Throughout my career, I have heard so many promises, so many dreams of a better tomorrow; the number of those promises actualized is shameful. Most companies have two faces; the one facing the public, and it’s usually showing that everything is perfect, management is working hard to make a difference, to move the whole society forward, and to make its employees’ lives better. And there is the face of reality, where organizational politics are dominating.

Organizations, and leaders, with two faces and so many broken promises are the ones lacking true values, the ones that cannot look beyond the bottom line, the profit!

 

Cyber wars: How dangerous are they? – Arab News

29 Sep

What do you about cyberwar, and how serious it could be? Check out my latest article on Arab News.

 

Repulsive Photos on Cigarettes Packs: Does it Work?

20 Sep

Via: freedigitalphots.net

It seems that Saudi Arabia and the remaining GCC countries are planning to start showing gruesome photos on cigarettes packs in an attempt to fight smoking. The idea is not new, Canada started it in 2001, around 30 countries followed suite.

I do not know but I hope the GCC regulators asked themselves this question: how effective is this technique?

Here is the common, and maybe shocking, understanding: “there is no conclusive evidence, we do not actually know how effective this technique is.” There are researches pointing to each and every direction. On one hand, there are researches pointing that photos actually work; not only that, but the worst the photos are, the better the results (check here). On the other hand, there are researches claiming that such warning photos are working, but in the opposite direction; these photos could be responsible of firing the crave to smoking in the brain (check out here & here).

I think the problem with all these studies, and the reason why we have such mixed and contradictory results is that we are dealing with the human behavior here, something that is dependent on so many variables that are different from a place to another, from a culture to another, and even from an individual to another. Of course I am not implying that psychological and behavioral studies cannot be managed, but it seems to me in this particular case that researchers had not consider the ‘universal’ outcome of their studies. In other words, the variables were not thoroughly prepared to reach a conclusive universal outcome.

And let me clarify something here, I would love to see a smoking free world, at least to save the environment for of my children and grandchildren (when they come … I am still young!). But I tend to agree with those wondering why the such extreme measures are only taken against tobacco products (check here). I know there is a believe that they cost humanity a lot of lives, but what about fast food and their ultra doses of fat and sugar added to our meals? what about carbonated beverages? what about alcohol? yes it is not available in Saudi, but I have never heard of such measures taken against them. I do not know, I am just wondering.

What I am trying to say here is this; If it’s your problem, you better give it some of your own thoughts. Be creative and come up with your own ideas to fight smoking. Or at least verify those measures you are taking and conduct your own studies. Stop copycatting!

 
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